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Bus Buddies

At the bus stop with a Bus Buddy

The Bus Buddies project is NOW AVAILABLE free of charge across Pembrokeshire!

Bus Buddies are volunteers who help people who need extra support to use Dial-a-Ride and Town Rider services, public transport and community car services across Pembrokeshire. PACTO Bus Buddy Volunteers help people get out of their homes to do their shopping, get to appointments / medical appointments, share a cuppa in a café or gain the confidence to use public transport.

The Bus Buddy service is free of charge, but normal bus or community transport fares will apply.

The service is tailored to the needs of individual passengers: some people want to build their confidence to be able to travel independently, others need practical help on and off the bus with their shopping, and around town. We can offer support and/or companionship in the vehicle during the journey, at the destination and on arrival home afterwards, as required. Please note we do not provide personal care.

We welcome self-referrals and referrals from family members, health and social care professionals and third sector partners.

The project was developed after research linked lack of transport with the negative health impacts of loneliness and social isolation, and identified that very elderly people, people on low incomes, and those in the poorest health find transport particularly difficult. Adrian Davies, Chair of PACTO, said “We want to break down barriers to travelling on public and community transport services, so that everyone has the chance to get out and about”.

We are grateful to the National Lottery Community Fund for funding the Pembrokeshire Bus Buddies Project, and to the Welsh Government for funding the original pilot project in 2015 through the Caring Communities Innovation Grant administered by PAVS.

Think you can help?  We are now looking for volunteers across Pembrokeshire. Friendly team, flexible hours, expenses paid, training offered!

For information, to make a referral, or to find out about volunteering, please call us on 01437 770119 or email us at busbuddies@pacto.org.uk.

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Current Volunteering Opportunities